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Vekilaw logo: Hukuk Bilgi İletişim Sistemi (legal information and communication system)
01/02 · Questions

What do people ask?

36 questions about Vekilaw, in 7 topics. Type in the box or jump to a topic.

General and setup

01

What is Vekilaw?

Vekilaw is practice management software for cases, clients, documents and finance. UYAP and e-signature connections are not yet available. Review available and planned scope on the features page.

02

Who is Vekilaw for?

There are separate setups for solo lawyers, law firms with teams and in-house legal departments. All three use the same modules with a different mix of roles, plans and integrations: one user is enough for a solo lawyer, roles matter in a firm, and outside-counsel access and API stand out in a corporate department. Compare them on the solutions page.

03

Do I need to install anything?

No. Vekilaw is a cloud application that opens in your browser, with no installation, servers or maintenance. You work with the same account on a computer, tablet or phone, and an iOS and Android mobile app puts your files and agenda in your pocket at the courthouse. The steps from sign-up to your first case are on the how it works page.

04

How do I start after signing up?

During sign-up you enter your firm details and location, and the free trial starts automatically. The onboarding wizard guides you through verifying your firm, inviting your team and starting your first task, and the team and first-task steps can be skipped. If you have existing records, you can import them from Excel or CSV.

05

Which languages does the app support?

The application supports Turkish and English; changing language does not alter your records. Language support does not mean the UYAP connection is available. Review current scope on the features page.

Trial, pricing and payment

06

How does the free trial work?

No credit card is asked at sign-up. The free trial starts the moment you sign up; its length depends on the plan and is stated on the pricing page. It and lets you try every module with your own data. If you decide not to continue, there is nothing you need to do, because a subscription never starts by itself. See the pricing page for plan details.

07

What are the plans and prices?

Check the plan comparison for current pricing, user, case, storage and feature scope. Feature scope depends on the current terms of your selected plan. UYAP is not yet available. Vekilaw AI depends on separate package and provider conditions.

08

Is there a discount for annual billing?

Price and limit information cannot currently be verified. Contact us for current terms.

09

What are the plan limits?

User, active case and storage limits come from the current plan catalog; a plan name alone does not establish a fixed or unlimited limit. Compare verified values in the plan table.

10

Can I cancel at any time?

Yes, there is no lock-in and you can cancel whenever you like. Cancellation takes effect immediately; you keep access until the end of the period you have paid for, and partial refunds are not given. Before you do, you can take your data out as Excel or CSV with the export tools. Retention and deletion periods are set out in the Terms of Service and the KVKK Privacy Notice. The export steps are on the data migration page.

Security and KVKK

11

Where is my data kept and who operates it?

, which develops Vekilaw, operates the application on its own cloud infrastructure, designed for redundancy and low latency. Your data is kept isolated within your own company scope and cannot be seen by another customer. The layers and controls are detailed on the security page.

12

Do you hold security certifications?

Vekilaw is developed and operated by . ISO/TSE certificate details have not been published. See the security page for product features.

13

Is Vekilaw KVKK compliant?

Compliance with Law No. 6698, Turkey's personal data protection law known as KVKK, is run through a data processing inventory and impact assessments. Vekilaw offers data export and deletion request tools, and your firm, as data controller, decides the purpose and scope of processing. The KVKK Privacy Notice explains how personal data is handled.

14

Can another firm see my data?

No. Each company's data is isolated from other companies through company-level data isolation. Inside your firm, detailed, role-based permissions apply, so each user sees only the screens their role allows, and a removed user's access closes. Review the roles on the roles and permissions page.

15

Are there two-step verification and backups?

Yes. MFA, or two-step verification, strengthens sign-in, and automatic backups protect your data on a regular schedule. Every uploaded document passes a mandatory virus scan, and sessions are managed securely. All of these controls are summarised, layer by layer, on the security page.

Cases, calendar and deadlines

17

How does Kanban case tracking work?

Cases appear as cards in stage columns. You change status by dragging a card or using the keyboard-friendly Move menu; a closing stage records the closing date and every change goes into the activity log. The team sees the new status on the same board. Explore Kanban case tracking on its page.

18

Which channels deliver hearing and deadline reminders?

Notifications go out through in-app, email, SMS, WhatsApp and push channels. They reach the right people when a hearing is added and when a statutory deadline approaches, and a firm administrator can also send bulk notifications. See which event uses which channel on the notifications page.

19

Can I sync my calendar with Google Calendar or Outlook?

Yes. On the Professional and Enterprise plans your agenda is exported to your Google Calendar or Outlook calendar (one way, from Vekilaw to the calendar), and you can also create an ICS subscription link. Hearings and deadlines also show in your phone's calendar, so you never enter them twice. All agenda features are described on the calendar and agenda page.

20

How is a conflict-of-interest check done?

When an enquiry comes in, you search by name or identity number; the result is saved together with the user who checked and the time, and stays visible in the history. If there is no conflict, you convert the enquiry to a client in one step. The intake and conflict check page shows the flow step by step.

Documents and AI

21

Which documents can I upload?

Documents upload up to 25 MB, pass type, content and virus checks, and are stored by category under the case. Categories include petition, judgment, expert report, contract, evidence and power of attorney. You can preview, download and search them. The document management page covers every capability.

22

Are there document templates and version history?

Yes. Document templates speed up repeated petitions and contracts, and you can send a client a sharing link. Version history lets you see a document's earlier versions and return to one if needed, so the record of what changed and when stays intact. Details are on the document management page.

23

Can I sign documents with an electronic signature?

The e-signature connection is not yet available. Signature dispatch or completed signing is not promised before the company-selected provider's technical contract and acceptance are validated. Review document scanning and retention scope on the document security page.

24

What does the AI assistant do?

It drafts petitions from case details, suggests replies to client messages, creates legal analysis records and gives an informational outcome estimate. The AI runs on a local model hosted on MTY Cloud, entirely inside Turkey; no data is transferred abroad and client data is not used to train the model. The AI assistant is used through the Vekilaw AI package. Every output goes to the lawyer for review, and the final decision stays with the lawyer. The AI assistant page explains its scope and the disclaimer.

25

Is Vekilaw AI included in the plans?

No. Vekilaw AI is a separate package: you can add it to Starter, Professional or Enterprise, and it is quoted by monthly request quota. Without it, case, client, document and invoicing modules work in full. See the Vekilaw AI package on the pricing page to request a quote.

UYAP and integrations

26

How does the UYAP integration work?

The UYAP connection is not yet available. Automatic file or notification imports, e-signature setup or inclusion in a specific plan are not promised before the connection method and provider are validated. Review preparation scope on the UYAP connection page.

27

How is e-notification tracked?

E-notification record tracking is separate from automatic UYAP imports; the UYAP connection is not yet available. Delivery and service dates should not be treated as equivalent without checking the applicable date and deadline rule. Review connection status on the UYAP page.

28

What can I do with webhooks and the API?

API keys provide read-only access to permitted case, client, hearing, document metadata and invoice data. Webhook setup, signed test dispatch and optional automatic delivery of case, hearing and document events for a selected branch are available; delivery is at-least-once. Check current plan terms and the integration page for scope.

29

Are e-invoice and e-archive supported?

Yes. Sending e-invoices, e-archive invoices and e-SMM works with the billing module through the integrator your firm connects (Paraşüt, Logo or Uyumsoft). You prepare invoices with line items and VAT and follow Draft, Sent, Overdue and Paid; an invoice past its due date turns Overdue automatically. The whole flow is on the billing page.

30

How do I collect payment from a client online?

You start a payment from the invoice and the client pays on the iyzico payment page. Once the payment is verified through a signed callback, the invoice becomes Paid and you are notified; card details are never held by you. Your collection rate shows on the dashboard. Follow the flow on the online payments page.

Mobile, support and data migration

31

What does the mobile app offer?

The mobile app supports company operations within your permissions; it is not limited to reading and tracking. Subscription payment remains on the web, while mobile shows status only. Push notifications depend on device permission, registration, preferences and provider conditions. See the mobile app page.

32

When and how is support available?

We provide support by support ticket, email and phone, . Tickets are opened from inside the app, run as a message thread and move between open, answered and closed. Enterprise includes priority support. See the channels and the help centre on the support page.

33

Is there a service level agreement (SLA)?

The availability target is 99.9%; it is not a measured result or an automatic SLA commitment. Service terms are agreed separately in writing. See the system status page for notices.

34

Can I import data from Excel or an old system?

Yes. You import your case, client and document lists from Excel or CSV, so moving from an old system happens in one pass, and you can export your records again afterwards. The preparation steps and column layout are in the guide to moving from Excel to legal software.

35

Is there a help centre inside the product?

Yes, the app has a built-in knowledge base and help centre with step-by-step explanations by topic. If you cannot find what you need, you open a support ticket and get a reply in the message thread. See tickets and the help centre on the support page.

36

How do I request a demo?

Fill in the contact form; we get back to you on a weekday and plan a call of about 30 minutes. In the call we listen to your needs and show the setup on screen, and if you wish your trial account is then opened. Find the form and contact details on the contact page.

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Support and help centre

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