Cancellation and refund policy.

These terms set out the rules for cancelling, changing and refunding a Vekilaw subscription provided by Vekilaw. They apply together with the Distance Services Agreement and the Terms of Service.

The Service is mainly used for commercial or professional purposes. The mandatory rights of a Buyer acting as a consumer under Law No. 6502 and the Distance Contracts Regulation are reserved regardless of the provisions of these terms.

Nothing is charged for the trial and no card details are asked. If no paid plan is purchased at the end of the trial, no subscription starts by itself, so no cancellation or refund is needed to end the trial.

The subscription is prepaid per period and does not renew by itself; a new period starts with the Buyer’s payment. The Buyer can end the Service by not paying for a new period. While a paid period is running, the Buyer can also ask from the account settings for the subscription to end when the period ends (cancellation).

The cancellation request is recorded at once. The Buyer keeps using the Service until the end of the paid period; a paid period is not shortened. The cancellation can be withdrawn before the period ends.

If no payment for a new period is made when the period ends, access is restricted and the account becomes read-only. You can still export your personal data. Retention and deletion of data follow the Privacy Policy and the Terms of Service.

No partial refund is given for the unused part of a paid period. Mandatory legal cases, provisions of a written contract and the mandatory rights of consumers are reserved.

If the Service cannot be provided materially during a paid period for a reason attributable to the Seller, the Buyer can report this using the contact details; the request is assessed according to the fault and the nature and length of the interruption. Statutory rights for defective performance are reserved.

A Buyer acting as a consumer may exercise the right of withdrawal within fourteen days of the date the contract is formed. The notice is sent in writing (email included) to the contact details in the Distance Services Agreement.

Because the Service is digital and can be performed immediately, if the express consent to immediate start was given on the payment screen, the right of withdrawal ends under the Regulation. Where the right can be exercised, the amount for the part performed until the notice is deducted and the rest is refunded.

If a duplicate charge was made for the same order, or payment was received but no period was set up, the Buyer can apply by email. The Seller checks the payment against iyzico records; an erroneous or excess amount is refunded to the method of payment.

Another plan or period (monthly or annual) can be purchased. The new plan or period starts when the running period ends; the amount paid for the running period is not shortened, and no difference is refunded or offset.

The company owner can ask from the application for the company account to be closed under KVKK. After identity verification the account becomes read-only, an export of the data is prepared and deletion is scheduled; the request can be withdrawn before deletion starts. Closing the account does not by itself require a refund of the fee of a paid period.

Approved refunds are sent through the payment provider to the method of payment. Consumer withdrawal refunds are started within fourteen days of the notice reaching the Seller at the latest. How long the amount takes to appear depends on the bank and card scheme. The invoice for the refunded amount is corrected as the law requires.

For cancellation, refund and withdrawal requests, use the contact details below. The request should state the email address registered in the account, the order date and the subject.

Company name

Vekilaw